Rental Information
These terms explain the responsibilities that apply when hiring equipment from The Comfort Hire ZA. Please review them before confirming a booking.
01
A booking is only secured once The Comfort Hire ZA has confirmed product availability and received the required 50% booking deposit. The remaining 50% of the rental amount, together with any agreed delivery charges, must be paid before delivery or customer collection. The applicable rental period will be confirmed when the booking is made. Any extension must be agreed with The Comfort Hire ZA in advance and may attract an additional rental charge.
02
Customers must notify The Comfort Hire ZA as soon as possible if they wish to cancel a booking. Any applicable cancellation charge or amount retained from an advance payment will be reasonable and determined having regard to the circumstances of the booking, the notice provided and our ability to secure an alternative booking.
03
All rental equipment remains the property of The Comfort Hire ZA. Customers are responsible for taking reasonable care of the equipment from the time it is delivered or collected until it is returned to or collected by The Comfort Hire ZA. Equipment may not be dismantled, altered, modified, sub-hired or used for a purpose other than its intended use. Furniture should be protected against avoidable damage and used on a suitable, stable surface. Outdoor heaters must be used outdoors and operated in accordance with the supplied operating and safety instructions.
04
Customers must notify The Comfort Hire ZA promptly of any loss, breakage or damage to rental equipment. The customer will be responsible for the reasonable repair or replacement cost of equipment that is lost or damaged while under the customer's control where the loss or damage results from misuse, negligence or failure to comply with the rental or handling instructions. Reasonable wear and tear arising from normal use will be taken into account.
05
Where The Comfort Hire ZA arranges transportation, the applicable round-trip delivery and collection fee will be confirmed before the booking is finalised. Customers who choose to arrange their own transportation must comply with our transportation requirements. The Comfort Hire ZA reserves the right not to release equipment where the proposed vehicle or method of transportation presents a reasonable risk of damage or unsafe transportation.
06
Equipment must be returned or made available for collection on the agreed date and at the agreed time. All equipment, components and accessories supplied with the rental must be available when the equipment is collected or returned. Late returns may result in an additional rental charge where the equipment is retained beyond the agreed rental period or the delay affects another confirmed booking. Equipment must be returned in substantially the same condition in which it was supplied, subject to reasonable wear and tear.